T's & C's

Thanks to WalletDoc we offer a secure and safe payment gateway. We accept AMEX, MASTERCARD and even DEBIT CARDS.

4 to 7 working days and larger orders such as first aid kits can take up to 14 working days. All delays will be communicated by our sales staff.

We can usually prepare an order within 24 hours and arrange for couriers to collect. Thereafter, you can expect up to 3 days for your order to reach your door. If we expect delay, rest assured that one of a sales staff will be in touch.

Shipping costs are calculated on checkout: Flat fee of R100 in Gauteng and R150 outside of Gauteng. We also offer a Pickup option for FREE!

This Privacy Policy applies to all users of our Website, related mobi-sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services. The purpose of this Privacy Policy is to set out how, why and when First Aid Supplies (“FAS”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”). It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information. Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which: • may limit the risk or liability of FAS or a third party. • may create risk or liability for the user. • may compel the user to indemnify FAS or a third party. • serves as an acknowledgement, by the user, of a fact. We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy. In this Privacy Policy, the terms - •“Personal Information”, and “process/processing” bear the same meanings as set out in POPI. • “we”, “us” or “our” refers to FAS. • “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user. IF YOU ARE BELOW THE AGE OF 18 If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms. WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS FAS processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a order on our website, we have to collect and process your Personal Information to render our services to you. We may collect the following Personal Information: • name and surname. • email address. • physical address. • delivery address • gender. • mobile phone number. • online identifiers. • date of birth. • identification number. You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. Information from using our Platforms When you access our Platforms, FAS processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive: log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit. information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address. the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services. other information about you from third parties, such as social media. WHY DO WE PROCESS YOUR PERSONAL INFORMATION? We process the Personal Information we collect and receive to: • identify you; • verify your identity; • create a user account for you; and/or • enter into a contract with you. We also process your Personal Information in order to: • fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns. • provide you with information, products or services you request from us. • communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control. • notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products. • send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information). Please note that you may also receive newsletters based on your interests, recent orders and browsing behaviour. To unsubscribe from newsletters sent to you based on your recent orders and browsing behaviours, simply click the "Unsubscribe" button provided on all our newsletters. • get feedback from you which we need to develop our products and services and grow our business. • comply with any legal or regulatory obligations such as tax or financial laws. undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics. RETENTION AND RESTRICTION OF RECORDS We keep your Personal Information for as long as: • we need it to provide our Platforms, products or services to you. • it is required or allowed by law and is in line with our internal retention policies. • it is necessary to uphold the contract between you and us. • you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information. We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires. By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed. USER TRACKING AND COOKIES When you access and use our Platforms we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking. • Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to: • make our Platforms more user friendly. • personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work on your device. • provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Platforms and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you. • send Opt-In marketing communication if you are not a registered user. We will not use your Personal Information for any other purpose without your permission. By accessing and using the Platform, you consent to our use of cookies. OPT OUT FROM DIRECT MARKETING You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you. WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION We do not sell your Personal Information to third parties for their marketing or any other purposes. We may provide or make your Personal Information available to: • our employees, the staff of the companies in the FAS and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the marketing, ordering or delivery of goods. • law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity. • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets. • our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information. SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems. When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI. By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI. SECURING YOUR PERSONAL INFORMATION We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information. In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example: • physical, technical and network security. • access controls and monitoring of access. • secure storage, destruction and encryption of records of Personal Information. Personal Information breach reporting and remediation. by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us. Should you disclose your Personal Information to any third party other than FAS, FAS shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party. KNOW YOUR RIGHTS Having provided adequate proof of your identity, you have the right to: view, correct and/or amend your Personal Information we process. request a record or description of your Personal Information. FAS may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive FAS may charge an additional administrative fee or refuse the request. • request to have your Personal Information corrected, destroyed or deleted. •us complying with your requests upon receipt unless we have credible reason why we cannot comply. • us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made. • inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you. • notify you of the action taken by us because of your request. • notify you of unauthorised access to your Personal Information. • provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request. • Submit a complaint to the Information Regulator. As a user, you can exercise all your rights set out above in terms of POPIA. HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/ This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.

Our #1 goal is to make sure our customers are happy with their purchases. If you are not completely satisfied, you can return products to us and we will either repair/replace, or credit your account, subject to the below terms.  This Policy applies to products bought from FAS itself. Please note that FAS may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products. Certain parts of this Policy do not apply to"Clearance" deals, reconditioned products or used products, and this is indicated in the relevant sections below.  Clearance Deals are products that are for sale with certain terms and conditions and are often non-returnable. These products may have a limited expiry date, have been repackaged or any other variable that will be highlighted and made clear to be part of the purchase terms and conditions. This Policy forms part of the FAS Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. How long after purchase? A full refund / exchange is valid within 7 days from products received by the customer. Thereafter a 10% handling fee will apply. No returns will be accepted after a 28 day period after purchase. All Clearance Deals are final and do not qualify for returns / exchange. Preparing your products for a return To ensure your request is processed as quickly as possible you are responsible for the following prio to and when returning your products; 1) Contact our sales team using info@firstaidsupplies.co.za or the sales representative that helped you (if that applies). Please indicate the following details: • The invoice number of your purchase • Reason for return 2) Once FAS Management have reviewed, FAS will arrange a collection of the products - please ensure that products are packaged safely and securely for protection during transit. 3) Once the products have been received, inspected by FAS staff, and have been deemed acceptable for return, FAS Management will initiate the refund / exchange procedure. 4) If applicable, further courier charges may apply and the products will be released once full payment has been cleared.  Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. Not what you ordered? If we accidentally deliver the wrong products to you, or if the products are not as described on the Website, please notify us and we will collect the products from you at no charge. If the products are missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the products and validated your return, we will at your choice deliver the correct products to you as soon as possible (if the correct products are available); or credit your account with the purchase price of the products within 10 days of the return (or refund you if that is your preference). Products damaged on delivery Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing info@firstaidsupplies.co.za. We will arrange to collect the products from you at no charge. Once we have inspected the products and validated your return, we will at your choice repair / replace the products as soon as possible (if such repair is possible/ we have the same products in stock to use as a replacement) or credit your account with the purchase price of the products (or refund you if that is your preference). Defective products We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section: • faults resulting from normal wear and tear; • damage arising from negligence, user abuse or incorrect usage of the products; • damage arising from electrical surges or sea air corrosion; • damage arising from a failure to adequately care for the products; • damage arising from unauthorized alterations to the products; • where the specifications of a products, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and • in relation to Clearance or used products, signs of handling and/or repackaging. Standard Warranty If you have received products that turn out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below). You can do so by emailing info@firstaidsupplies.co.za, and we will arrange to collect the products from you at no charge. Once we have inspected the products and validated your return, we will at your choice repair / replace the products (if such repair is possible / we have the same products in stock to use as a replacement). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund. Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period. Charges and refunds If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only. If you return a product that does not comply with this Policy, you may be liable to reimburse FAS for the cost of collecting the product from you and the cost of having the product returned to you. Under no circumstances will donations you make on our Website, or any goodwill credit you may receive from us, be refunded. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account, pending a valid "proof of bank account".

FAS offers 2 (two) methods of delivery of Goods to you. You may elect delivery via: • courier; or • self-collection. Our delivery charges are subject to change at any time, without prior notice. You will see the applicable delivery charges in your cart when you check out. Where it accepts your order, FAS will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price. FAS obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. FAS is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.